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Customer reviews of Willa Melbourne
AFTER NINE YEARS, WILLA MELBOURNE IS CLOSING ITS DOORS
Willa Melbourne began as a little family dream.
In 2017, I opened the doors with my granddaughter, Sophie, by my side. Over the years, the shop became a special part of our family and our lives.
Now, with our building sold and our lease ending, Sophie and I have made the difficult decision to close Willa Melbourne.
This is our final collection. Once it’s gone, it’s gone for good.
With love,
Willa & Sophie
Frequently Asked Questions (FAQ)
Email support@willamelbourne.com or call +61 7 5619 5272. Our support hours are Monday to Friday, 9:00 am–5:00 pm, and Saturday, 12:00 pm–5:00 pm (AEST). We usually reply within 24 hours on business days.
Yes. You still have 30 days to return anything you are not happy with. Our support team will remain available until the final parcel and return have been settled.
No. Willa Melbourne is closing and the remaining collection will not be restocked. If your size is still available, we recommend ordering before it sells out.
Orders are processed within 1–2 business days, Monday to Friday. Delivery usually takes 7–12 business days in total, including processing. Shipping is free across Australia, with tracking included. See our shipping information for details.
Yes. As soon as your parcel is dispatched, we will email you a secure tracking number so you can follow its progress online.
Free shipping with Australia Post
Included with every order. You'll receive your tracking number as soon as your parcel is on its way.
30 day returns
Shop without the risk. Not completely happy? You can return your order within 30 days.
Customer service
We're always glad to help. Send us a message and you'll have an answer within 24 hours.