Customer Service
Last updated: August 2026
Real people, based in our support team, reading every message.
How to reach us
Phone: +61 7 5619 5272
Email: support@willamelbourne.com
Contact details: get in touch here
Monday to Friday: 9:00 am – 5:00 pm (AEST)
Saturday: 12:00 pm – 5:00 pm (AEST)
Sunday and public holidays: closed
What to include
- Your order number (it starts with #).
- The email address you used to order.
- For a fault or a wrong item, a photo, it lets us resolve it in one message.
Response times
We reply within 24 hours on business days. Messages received outside our customer service hours are answered when our team is next available.
Common questions
Our details
Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration number: 80663230
Phone: +61 7 5619 5272
Email: support@willamelbourne.com
Seller: Elevate Ecom Limited, Hong Kong (company registration number 80663230). Advertising: Elevan Media LLC, United States. Customer orders and returns are handled by Willa Melbourne on behalf of the seller.