Legal Notice

Last updated: August 2026

Information about the operator of this website, published in accordance with legal provisions.

Website owner

Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration number: 80663230
Phone: +61 7 5619 5272
Email: support@willamelbourne.com

Customer service

Monday to Friday: 9:00 am – 5:00 pm (AEST)
Saturday: 12:00 pm – 5:00 pm (AEST)
Sunday and public holidays: closed
We aim to reply to every message within 24 hours.

Scope of this website

This website and its content are provided by Willa Melbourne for shopping and information purposes. Products, prices, content and availability may be updated at any time.

Intellectual property

All content on this website, including text, images, graphics, logos and product names, is owned by Elevate Ecom Limited or used with permission. You may not copy, reproduce, publish or distribute it without our prior written permission.

Liability for content

The content of these pages has been created with care. We cannot guarantee that it is accurate, complete and up to date at all times. We are responsible for our own content under general law. We are not obliged to monitor third-party information transmitted or stored on our behalf.

Liability for links

Our site may link to external websites over which we have no control. We are not responsible for their content. If we become aware of a legal breach on a linked site, we will remove the link.

Dispute resolution

If something goes wrong, contact us first at support@willamelbourne.com and we will try to resolve it. Australian consumers may also contact the Australian Competition and Consumer Commission (accc.gov.au) or their state consumer affairs office.