Terms & Conditions

Last updated: August 2026

These terms apply to every order placed on willamelbourne.com. By placing an order you accept them. They do not exclude, restrict or modify any right you have under the Australian Consumer Law.

1. Who you are buying from

Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Phone: +61 7 5619 5272
Email: support@willamelbourne.com

2. Orders

Your order is an offer to buy. A contract is formed when we send the confirmation email. If an item is unavailable or was listed at an obviously incorrect price, we may decline the order and refund you in full.

3. Prices and payment

Prices are shown in Australian dollars and include GST where it applies. Delivery is free, so the price you see is the price you pay. We accept the payment methods shown at checkout. Payment is taken when the order is placed.

4. Discounts

During our closing sale, eligible items receive an extra 10% off when you buy 2, 15% off when you buy 3, or 20% off when you buy 4 or more. The applicable discount and final total are shown in your cart and at checkout. Any additional promotion terms are displayed with the offer. Changes to an offer do not affect orders already placed.

5. Delivery

Delivery times are estimates. Risk in the goods passes to you on delivery. See our Shipping Policy.

6. Returns

See our Returns & Refunds Policy. Nothing there limits the consumer guarantees you have under the Australian Consumer Law.

7. Product information

We describe and photograph our products as accurately as we can. Screens vary, so colours may differ slightly from what you see. Sizes follow the size guide on each product page.

8. Acceptable use

You may not use this site to break the law, to interfere with its operation, or to copy its content for commercial use without our written permission. All content, including text, images and logos, belongs to Elevate Ecom Limited or is used with permission.

9. Our liability

We are responsible for loss or damage you suffer that is a reasonably foreseeable result of us failing to meet our obligations or the consumer guarantees. We are not responsible for loss that is not foreseeable, or for delays caused by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of Victoria, Australia, and you may bring proceedings in the Australian courts.

11. Changes

We may update these terms. The version published when you place your order is the one that applies.

12. Contact

Questions about these terms: support@willamelbourne.com

13. Using this website

By placing an order you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian. You agree not to use this website for any unlawful purpose, to infringe anyone's intellectual property, to harass or abuse others, to submit false information, to upload viruses or malicious code, to scrape or copy the site, or to interfere with its security features. A breach of this clause ends your right to use the site immediately.

14. Orders we may decline

We may refuse or limit any order, at any time, where there is a suspected fraudulent or unauthorised transaction, a payment irregularity, an obvious pricing or description error, an address we cannot ship to, or a breach of these terms. If we decline an order after payment, we refund the full amount to the original payment method and email you to explain.

15. Accuracy of information on this site

We take care to keep product descriptions, prices and availability accurate and current, but the site may contain errors or omissions. Information on the site is provided for general information only and may be changed at any time without notice. Where an obvious error affects your order we will contact you, and you may cancel for a full refund. Nothing in this clause affects the consumer guarantees you have under the Australian Consumer Law.

16. Your account and billing details

You agree to give current, complete and accurate purchase and account information, and to keep it up to date, so that we can complete your order and contact you about it. We are not responsible for a delivery that fails because the address you gave was wrong or incomplete, although we will always try to help resolve it.

17. Third-party links and tools

This site may link to websites we do not control, and may make third-party tools available to you. Those links and tools are provided as they are, without warranty of any kind, and we are not responsible for the content, accuracy or practices of third parties. Any dealing you have with a third party is between you and them. Complaints about a third-party product go to that party.

18. Anything you send us

If you send us comments, suggestions, reviews or other material, we may use them without restriction or payment, and we may edit or remove material we consider unlawful or offensive. You are responsible for the accuracy of what you send, and you agree not to use a false identity or impersonate anyone.

19. Indemnity, severability and termination

You agree to compensate us for any claim brought by a third party because you broke these terms or any law, to the extent permitted by law and except where the claim results from our own act or omission. If any part of these terms is found to be unenforceable, the rest stays in effect. These terms remain in force until ended by you or by us; we may end them at any time if you breach them, and any obligations that by their nature should survive will survive.

20. Nothing here limits your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have under Australian law, and where a term of this agreement would do so, that term does not apply.

21. Refusing service

We reserve the right to refuse service to anyone, for any lawful reason, at any time. We may also restrict or cancel access to the site where it is being used in a way that breaches these terms. This does not affect any order already accepted and paid for, and it does not affect your rights under the Australian Consumer Law.

22. Your personal information

Any personal information you give us through this site is handled in accordance with our Privacy Policy, which explains what we collect, why we collect it, who we share it with and how you can access, correct or delete it. We handle personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth).