Payment Options
Last updated: August 2026
All payments are processed over an encrypted connection. We never see or store your full card number.
Accepted payment methods
- Visa, Mastercard and American Express
- Apple Pay and Google Pay
- Shop Pay
When you are charged
Payment is taken when you place the order. The amount shown at checkout is the final amount: prices are in Australian dollars, include GST where applicable, and delivery is free.
Security
Payments are handled by PCI DSS compliant providers through Shopify's secure checkout. Card details are encrypted in transit and are not stored on our servers.
Failed or duplicate payments
If a payment fails, no order is created and any pending authorisation is released by your bank, usually within a few business days. If you believe you have been charged twice, email support@willamelbourne.com with your order number and we will refund the duplicate immediately.
Refunds
Refunds are always issued to the original payment method. See our Returns & Refunds Policy.
Contact
Phone: +61 7 5619 5272
Email: support@willamelbourne.com
Currency
Prices are shown and charged in Australian dollars (AUD). If your card or account is held in another currency, your bank converts the amount at its own rate and may add a conversion fee. That fee is set by your bank, not by us.
Orders we may refuse
We reserve the right to refuse, cancel or limit an order where there is:
- a suspected fraudulent or unauthorised transaction;
- an irregularity with the payment or a failed authorisation;
- an obvious pricing or description error on the product page;
- a delivery address we cannot ship to.
If we cancel an order for any of these reasons, we refund the full amount to the original payment method and email you to explain. Nothing here limits your rights under the Australian Consumer Law.
Who you are buying from
Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration number: 80663230
Email: support@willamelbourne.com
Phone: +61 7 5619 5272
Customer service: Monday to Friday 9:00 am to 5:00 pm (AEST), Saturday 12:00 pm to 5:00 pm (AEST)
Response time: within 24 hours on business days
Seller: Elevate Ecom Limited, Hong Kong (company registration number 80663230). Advertising: Elevan Media LLC, United States. Customer orders and returns are handled by Willa Melbourne on behalf of the seller.