Track Your Order

Last updated: August 2026

Every order ships with tracking. Here is how to follow yours.

1. Find your tracking number

As soon as your parcel leaves the warehouse we email you a tracking number. Check your inbox (and the spam folder) for an email from us with the subject line about your shipment.

2. Track it

Enter the number on Australia Post tracking. If your number starts with letters from another carrier, use 17track.net, which recognises every carrier we use.

3. No movement yet?

It can take 2 to 4 business days for the first scan to appear after the label is created. That is normal and does not mean the parcel is lost.

4. Still nothing after 15 business days?

Email support@willamelbourne.com with your order number. We investigate with the carrier and resolve it with a replacement or a refund.

Contact

Phone: +61 7 5619 5272
Email: support@willamelbourne.com

Who you are buying from

Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration number: 80663230
Email: support@willamelbourne.com
Phone: +61 7 5619 5272
Customer service: Monday to Friday 9:00 am to 5:00 pm (AEST), Saturday 12:00 pm to 5:00 pm (AEST)
Response time: within 24 hours on business days