Contact Us
A real person reads every message. Tell us your order number and we will sort it out.
support@willamelbourne.com
We reply within 24 hours on business days.
Customer service hours
Monday to Friday: 9:00 am to 5:00 pm (AEST)
Saturday: 12:00 pm to 5:00 pm (AEST)
Sunday and public holidays: closed
What to include
- Your order number (it starts with #).
- The email address you used to order.
- A photo, if an item arrived faulty or incorrect. It lets us fix it in one message.
Quick answers
Our details
Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration number: 80663230
Phone: +61 7 5619 5272
Email: support@willamelbourne.com
Seller: Elevate Ecom Limited, Hong Kong (company registration number 80663230). Advertising: Elevan Media LLC, United States. Customer orders and returns are handled by Willa Melbourne on behalf of the seller.