Shipping Information
Last updated: August 2026
Key information
| Where we ship | Australia, all states and territories |
| Order cut-off time | 6:00 pm (AEST) |
| Handling time | 1 to 2 business days (Monday to Friday) |
| Transit time | 6 to 10 business days (Monday to Friday) |
| Total delivery time | 7 to 12 business days |
| Shipping cost | Free on every order, no minimum spend |
| Customs and import charges | Covered by us |
| Tracking | Included on every order |
We deliver to addresses across Australia. Delivery is free on every order, with no minimum spend.
1. Where your order ships from
Our stock is held and dispatched by our supply partners, who are based outside Australia. This is why delivery takes longer than a domestic courier. Any customs duties or import charges that may apply are covered by us, the price you pay at checkout is the final price.
2. Processing
Orders are checked and passed to the warehouse within 1 to 2 business days, Monday to Friday, excluding Australian public holidays. You receive a confirmation email when you order and a second email with a tracking number once the parcel is on its way.
3. Delivery times
| Stage | Time |
|---|---|
| Processing | 1–2 business days |
| Transit | 6–10 business days |
| Total | 7–12 business days |
These are estimates, not guarantees. The total includes processing; the transit estimate starts from dispatch. Peak periods, weather and carrier delays can extend them. Order cut-off is 6:00 pm AEST.
4. Tracking
Tracking is provided on every order. It can take 2 to 4 business days for the first scan to appear once the label is created, this is normal and does not mean the parcel is lost.
5. Split deliveries
If you order several items they may arrive in more than one parcel, at no extra cost to you.
6. Wrong or incomplete addresses
Please check your address carefully at checkout. If a parcel is returned to the warehouse because the address was incomplete or incorrect, we will contact you to arrange redelivery.
7. Lost or delayed parcels
If your order has not arrived within 15 business days of dispatch, email support@willamelbourne.com with your order number and we will investigate with the carrier and resolve it with a replacement or a refund.
8. Contact
Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration number: 80663230
Phone: +61 7 5619 5272
Email: support@willamelbourne.com
Payment options
All payments on willamelbourne.com are processed over an encrypted connection through Shopify's secure, PCI DSS compliant checkout. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Payment is taken when you place the order and the amount shown at checkout is the final amount. Full details are on our payment options page.
Who you are buying from
Store name: Willa Melbourne
Company name: Elevate Ecom Limited
Registered address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong
Company registration number: 80663230
Email: support@willamelbourne.com
Phone: +61 7 5619 5272
Customer service: Monday to Friday 9:00 am to 5:00 pm (AEST), Saturday 12:00 pm to 5:00 pm (AEST)
Response time: within 24 hours on business days
Seller: Elevate Ecom Limited, Hong Kong (company registration number 80663230). Advertising: Elevan Media LLC, United States. Customer orders and returns are handled by Willa Melbourne on behalf of the seller.